Shipping policy

Last updated: May 13, 2026

We are committed to making our delivery process completely transparent and efficient. Below, you will find all the essential information regarding how we dispatch and ship our products to your address within the United Kingdom.

Shipping Summary

Feature Details
Shipping Territory United Kingdom (Domestic only)
Shipping Cost Free Standard Shipping on all orders
Order Cut-off Time 18:00 (GMT)
Handling Time 1–2 Business Days (Mon–Fri)
Transit Time 5–7 Business Days (Mon–Fri)
Total Delivery Time 6–9 Business Days
Currency All prices are listed in GBP (£)


1. Order Processing (Handling Time)

  • Order Cut-off Time: 18:00 (GMT), Monday to Friday.
  • Handling Time: Orders are typically processed, quality-checked, and dispatched within 1–2 business days (Monday to Friday).
  • Orders placed after 18:00 on Friday or during the weekend/bank holidays will be processed starting the following business day.

2. Transit & Delivery Time

Once your order has been dispatched from our facility, the estimated transit time is:

  • Delivery Time: 5–7 business days.
  • Total Estimated Delivery: 6–9 business days from the moment of purchase.

Please note: Deliveries are made on business days only (Monday to Friday). During peak seasonal periods or UK Bank Holidays, minor delays may occur.

3. Shipping Costs

We are delighted to provide Free Standard Shipping on all orders delivered across the United Kingdom. To ensure complete transparency, the price displayed at checkout is the final price you will pay—with absolutely no hidden handling fees or unexpected surcharges.

4. Tracking Your Order

As soon as your order is dispatched to our trusted delivery partners (including Royal Mail, Evri, or DHL), we will send you a shipping confirmation email complete with a tracking number. This link allows you to follow your parcel’s progress in real-time as it makes its way to your door.

5. Delivery Constraints

  • We ship exclusively within the United Kingdom.
  • We currently do not deliver to PO Boxes, BFPO addresses, or automated parcel lockers.
  • Please ensure your shipping address is correct at checkout. Dipni cannot be held responsible for orders delivered to an incorrect address provided by the customer.

6. Address Changes & Cancellations

  • Address Changes: If you notice an error in your address, please contact us at info@dipni.com immediately. We can only amend details before the order enters the "Processing" stage.
  • Cancellations: You may request a cancellation within 12 hours of placing your order. After this window, the order may have already been dispatched, in which case it must be treated as a return.

7. Customs & Taxes

As Dipni dispatches all orders domestically from within the United Kingdom, your delivery is completely free from customs duties, import taxes, or unexpected fees. The total price displayed at checkout is final.

Get in touch

Reach us directly below and we'll get back to you as soon as we can.

      Customer Service (Opening Hours):

      • Monday - Friday:  09:00 - 18:00 (GMT)
      • Saturday and Sunday:  10:00 – 16:00 (GMT)