Payment Policy

To guarantee a seamless and secure checkout experience, Dipni supports a wide variety of trusted payment options. All transactions are processed instantly and securely at the exact moment of purchase.

Accepted Payment Methods

We currently accept the following payment methods:

  • Paypal

Currency for Transactions

All transactions made on our website are processed in GBP (£ - British Pound). If you are shopping from outside the UK, please note that your bank may apply currency conversion fees.

Secure Payments

We place the highest priority on your online security. Every transaction completed on our website is safeguarded by advanced SSL (Secure Sockets Layer) encryption, ensuring your personal and payment details remain fully confidential. To protect your privacy, we never store credit card details on our systems; all transactions are processed exclusively through fully certified, PCI-compliant payment gateways.

Payment Confirmation

After a successful payment, you will receive an order confirmation email with your order details. This confirms that we have received your payment and have started processing your order. If you do not receive a confirmation within 24 hours, please check your spam folder or contact us at info@dipni.com.

Failed or Declined Payments

Should your payment be unsuccessful, we suggest verifying that your card information, billing address, and account funds are correct. If you continue to experience difficulties, please get in touch with your bank or card issuer directly. Alternatively, you can always contact our customer service team for further support.

Payment Disputes

If you believe there has been an error or unauthorized charge, please contact us immediately at info@dipni.com. We take all payment concerns seriously and will work with you to resolve any disputes as quickly as possible.

Store Policies Overview

Shipping Policy We currently ship to addresses within the United Kingdom only. Shipping is free on all orders, and the estimated delivery time is 6 to 9 business days. For more information, please review our full Shipping Policy.

Return and Refund Policy If you are not satisfied with your purchase, we offer returns within 30 days of delivery. Products must be unused and in their original condition. No restocking fees apply. To learn more, visit our Refund Policy.

Privacy Policy We respect your privacy and protect your personal data in accordance with UK GDPR. Information collected during checkout is used solely to process and deliver your order. For complete details, view our Privacy Policy.

Get in touch

Reach us directly below and we'll get back to you as soon as we can.

      Customer Service (Opening Hours):

      • Monday - Friday:  09:00 - 18:00 (GMT)
      • Saturday and Sunday:  10:00 – 16:00 (GMT)