Do Not Sell My Personal Information

Last Updated: May 13, 2026

At Dipni, safeguarding your privacy is one of our fundamental principles. As a business proudly operating within the United Kingdom, we fully comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Furthermore, we recognize and respect the rights of individuals residing within the European Economic Area (EEA) in accordance with the EU GDPR.

Your Rights

If you are located in the UK or the EEA, you have the following legal rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure (Right to be Forgotten): Request deletion of your data, subject to our legal record-keeping obligations (e.g., for HMRC tax purposes).
  • Restrict Processing: Request that we limit how your data is used.
  • Object to Processing: Object to our processing of your data, including for direct marketing purposes.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Lodge a Complaint: You have the right to file a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).

How We Use Your Data

We process your personal data solely to:

  • Fulfil and deliver your orders.
  • Provide dedicated customer support and manage returns.
  • Process secure payments via our PCI-DSS compliant partners.
  • Improve our website experience.
  • Send order-related updates (e.g., tracking information).

We do not sell, trade, or rent your personal data to third parties. We only share essential information with trusted service providers (such as Shopify, Royal Mail, and DHL) solely to the extent necessary to fulfil your orders, process payments, and deliver our services to you.

How to Exercise Your Rights

If you wish to exercise any of your rights or have questions about your privacy, please contact our Data Protection lead at info@dipni.com. We aim to respond to all requests within 30 days.

Get in touch

Reach us directly below and we'll get back to you as soon as we can.

      Customer Service (Opening Hours):

      • Monday - Friday:  09:00 - 18:00 (GMT)
      • Saturday and Sunday:  10:00 – 16:00 (GMT)